Our Guarantee
Borsali wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.
Here's how it works:
1
Contact our customer service team by emailing travelwithus@borsali.com, Monday- Friday, 9am – 5pm MST. We will provide you with an RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
2
Return your product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#. We must receive the return within 60 days from the date you originally purchased the item, for the refund to be valid.
3
It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bag(s) within 60 days from the date you originally purchased the item, for the refund to be valid.
4
The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
The fine print
We offer our money back guarantee on your most recent Order.
It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).
Questions about a return?
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